Tracking and replying to tickets

Your full ticket history lives at /dashboard/tickets, sorted by most recent activity. Each row shows the subject, status badge, scope (location name or "General"), category, and when the last message was sent. A small purple dot marks tickets with unread replies from support.

Three statuses

Open (green) — the ticket is active. Support is working on it or waiting for your reply.

Resolved (purple) — support has marked it resolved. The ticket is still readable and you can still reply — if the issue isn't actually fixed, replying reopens it automatically.

Closed (dim grey) — the ticket is finished. You can read the full thread but you can't reply. If you need more help on the same topic, open a new ticket.

Reading and replying

Click any ticket to open the thread. Messages from support appear labeled "CueProX Support" with a slight purple background. Your messages appear labeled "You".

The reply form is at the bottom of the thread. Type your reply and click Send reply.

If the ticket is resolved: a note above the form reads "This ticket is marked as resolved. Replying will reopen it." Submitting your reply reopens it to Open status.

If the ticket is closed: the form is replaced with "This ticket has been closed. Open a new ticket if you need further help."

Real-time updates

When support replies, the unread badge in your sidebar updates immediately — you don't need to refresh. If you have the ticket open in another tab, the new message appears at the bottom of the thread without a reload.

Opening a ticket marks it as read. The unread badge in the sidebar decrements accordingly.