Helpdesk overview

The Helpdesk is your direct line to CueProX support. Submit a ticket, track its status, and reply when support gets back to you — all from inside the dashboard, without switching to email or a separate tool.

Finding the Helpdesk

Every dashboard surface has a Helpdesk link in the sidebar: the main dashboard, inside a location, inside a room config, and in director view. Click it to land on /dashboard/tickets.

The link shows an unread badge whenever support has replied to one of your tickets and you haven't opened it yet. The badge updates in real time — you don't need to refresh to see it.

Who can submit tickets

Anyone signed in can open the Helpdesk page. Submitting a ticket is role-gated:

Account owners can submit general tickets (not tied to a location) and location-scoped tickets for any location they own.

Directors and Associate Directors can submit location-scoped tickets for the locations where they hold those roles.

Q&A Moderators, Crew Members, and Observers see a contact card instead of a form. The card lists the email addresses of the owner and directors for that location — reach out to them and they can submit on your behalf.