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Submitting a ticket
What to fill in, what each category means, and what happens after you submit.
Submitting a ticket
Go to /dashboard/tickets and click + New ticket. You'll see a short form with four fields.
About
A dropdown that sets the scope of the ticket.
General (not location-specific) — available to account owners only. Use this for billing questions, plan changes, account-level issues, or anything that isn't tied to a specific venue or room.
Location entries — one per location you have access to. Pick the location your issue is about. Support sees which location is involved, which gives them the right context without you having to explain the full setup.
Subject
A short summary of the issue. Max 200 characters.
Be specific enough that you'd know what the ticket is about if you saw it in a list a week from now.
- Better:
"Cue list shows wrong duration after switching shows" - Less useful:
"Something's broken"
Category
| Category | When to use |
|---|---|
| Bug report | Something is broken or behaving differently than expected |
| Feature request | A new capability or enhancement you'd like to see |
| Billing | Invoices, plan changes, payment, or account questions |
| How-to question | You're trying to figure out how to do something |
| Other | Anything that doesn't fit the above |
Description
A textarea for the full details. Minimum 10 characters — in practice, more is almost always better.
For bugs: describe the steps to reproduce, what you expected to happen, and what actually happened. For feature requests: describe the use case and why it matters. For how-to questions: share what you've already tried.
Tip
After you submit
The ticket is created with status Open and you're redirected to the ticket detail page. You can reply immediately if you want to add more context or attach information you forgot.
Support gets a real-time notification on their end. When they reply, you'll get an email (if you're not actively online when the reply comes in) and the unread badge in your sidebar will update.
Note
/dashboard/tickets list right away.